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User-Centered Design across development stages

For the University of Amsterdam STBY facilitated a series of workshops with students, lecturers and system operators to inform the iterative development of its new Electronic Learning System (ELO)....

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Service Experience Lab on mobile internet

Together with the Creation Centre of T-Labs (part of Deutsche Telekom in Berlin) STBY organised and facilitated a Service Experience Lab in London. In a full day programme product managers from...

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Global what?

This lovely collage of webcam pictures illustrates what we are going on about all the time: our fantastic network of great design researchers collaborating all around the world!...

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Service Design Thinks Amsterdam

Please come along for another evening of presentations and debate among the Dutch Service Design community. The theme for the upcoming event on 12 May is ‘Exploring the O-gap’. How can you support your...

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Service Design Talks Amsterdam

If you’re interested in an in-depth conversation triggered by a recent publication relevant to service design, you’re welcome to join us at the upcoming Service Design Talks session in Amsterdam on 19...

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Personas to inform and inspire service innovation

In a follow-up project to the early explorations in 2009, STBY was asked to develop a series of personas for Southern Water. Again, we worked closely together with the Design Council team on this...

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Helping parents to advise and support

Building on the results of a previous study, STBY were asked by DUO/IB-Groep in the Netherlands to examine the ways in which parents support their children once they enter higher education....

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Remote services for older people

For a consortium of public sector organisations in The Netherlands STBY is working on a user-driven innovation proces aiming to develop new remote services that support older people to live...

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Personal storytelling with video

STBY recently produced a series of films for a major telecoms firm, documenting the ‘solutions’ people improvise to a range of situations in their everyday lives. These films are to be used in the...

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Service Design En Espanol

Members of STBY’s core team have already had an extensive array of articles relating to service design published in both English and Dutch. This week saw a first however, with the publication of a...

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Design Research for Service Innovation

Our creative research projects connect organisations with the lives and experiences of their customers. This helps our clients to innovate their service offering, making it more valuable for both their...

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Bram Appelman

Bram is an expert in applying design research principles in the healthcare sector, he has worked with STBY on a number of projects aimed at making healthcare processes more focused on the customer....

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Ré Dubhthaigh

Ré Dubhthaigh Ré Dubhthaigh is founder and director of Radarstation. Ré is responsible for maintaining excellence in client delivery, as well as taking the lead in the development of thinking, toolkit,...

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Lovely video!

We went to the BFI this weekend for the onedotzero festival. Among a full programme of short Japanese animation films there was this very lovely music video. I looked it up an youtube today and enjoyed...

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Service Design Talks 4/11

On Wednesday 4 November another of those lively debating evenings about Service Design will take place at 7 pm in the office of STBY in Amsterdam. Please be invited. Do let us know you are coming,...

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Spatial planning beyond the city

We were invited to present the work we did for Heartlands (Cornwall) at the annual conference on spatial planning (Ruimteconferentie 2009, 3 November 2009), organised by the Netherlands Environmental...

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Adopting rigor in Service Design research

Bas co-authored the paper “Thinking and Doing Ethnography in Service Design” with Fabian Segelström and Stefan Holmlid of Linköping University in Sweden for the IASDR 2009 conference in Seoul, 18-22...

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Emilie Randoe

Emilie Randoe Emilie Randoe (1963) is  founder and director of Randoe Verandermanagement, a company specialized in enabling people to organize change in organizations or in networks of co-creation....

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STBY presents at SDN conference 2009

Bas Raijmakers (STBY) and Andreas Sommerwerk (Deutsche Telekom AG) jointly presented a paper at the second international Service Design Network conference in Madeira on 26 October 2009. The title of...

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How Sticky Research Drives Service Design

At the 2009 Service Design Network conference in Madeira, Bas presented a paper with Andreas Sommerwerk of Deutsche Telekom AG. The title is “How sticky research drives service design,” and the paper...

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